How do I arrange a repair?Updated 20 hours ago

• If something on your backpack needs repairing, we’ll sort it for you.

• The quickest way is to start a chat with us using the messenger icon in the corner of the page.

• Or, if you prefer, you can email us at [email protected] with your order number and a description of the issue.

We’ll let you know the next steps and how to send your backpack in.

All repairs covered by our Lifetime Guarantee are free of charge. For damage outside the guarantee, we can usually repair it at a fair cost to keep your backpack in use.