Whats Covered and Not Covered?Updated 11 hours ago
What's covered in our Lifetime Guarantee?
- Manufacturing defects in bag construction or materials
- Faulty zips due to production issues
What's not covered in our Lifetime Guarantee?
- Natural degradation of water-resistant coatings (from UV, moisture, or abrasion)
- Damage from misuse (cuts, tears, burns, dragging)
- Zip failures due to external causes (dirt buildup, overpacking, broken teeth)
Even if the damage isn’t covered, we’ll still help. Email us—we’d rather help repair your bag than see it replaced.